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FAQ

What are the shipping times for your products ?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship all over the world ?

Yes, absolutely. We ship worldwide.

Where do we ship your product from ?

Our international warehouse is located in China.

Do you provide product tracking / tracking information ?

Yes. Just click on this link : https://slidesuit.com/pages/track-your-order

Some items are missing from my order, what's going on ?

Our products are shipped separately according to your order. If your order contains, for example, articles from two different warehouses, there will be two deliveries as a result. The rest of the order will most likely arrive quickly.

What can i do ?

We are sorry to hear that. Simply send us a picture of the damaged item to the email address : contact@slidesuit.com and we will send you a similar replacement item as soon as possible.

I still have not received my order. What is taking so long ?

We apologize for the delay. Sometimes the international editionmay take a longer than expected due to customs clearance. You can instead track your order and see where it is at any time. If you still feel that you need assistance in tracking package or would like to inquire about it, please contact us by email at the following address : contact@slidesuit.com

Do you have a refund policy ?

We do our best to resolve any issues that our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not sold. For more information, please read more about our refund policy here https://slidesuit.com/pages/refunds-cancellations